Who We Are
SelectRoyal Maids ("we", "us", "our") is a domestic staffing platform operated in Nigeria. We connect employers with verified domestic professionals including maids, cooks, nannies, drivers, and caregivers.
This Privacy Policy applies to all personal data collected through our website, mobile application, and associated services. For questions about this policy, contact us at privacy@selectroyalmaids.ng.
Data We Collect
We collect the following categories of personal information:
From Employers
- Full name, email address, and phone number
- Residential address and city
- Account login credentials (encrypted)
- Service preferences and household requirements
- Payment information (processed securely via third-party providers)
- Communication records within the platform
From Domestic Professionals
- Full name, date of birth, and contact details
- National Identification Number (NIN)
- Residential address and proof of address
- Profile photo and identity documents
- Employment history and references
- Skills, certifications, and experience details
- Background check results
- Bank account details for payment purposes
Automatically Collected
- IP address and browser type
- Pages visited and time spent on the Platform
- Device type and operating system
- Cookies and tracking data (see Cookies section)
How We Use Your Data
We use your personal data to:
- Create and manage your account on the Platform
- Match employers with suitable domestic professionals
- Conduct identity verification and background checks
- Process payments and transactions
- Send service-related notifications and updates
- Respond to support enquiries and resolve disputes
- Improve our Platform and personalise your experience
- Comply with legal obligations and regulatory requirements
- Detect and prevent fraud, abuse, and security threats
We will only send you marketing communications if you have opted in. You may unsubscribe at any time.
Data Sharing
We do not sell your personal data. We may share your data with:
- Employers and Candidates — Profile information is shared between matched parties as necessary to facilitate placements.
- Verification Partners — Identity and background check agencies require certain data to complete verifications.
- Payment Processors — Secure third-party payment providers process financial transactions.
- IT & Hosting Providers — Cloud infrastructure and technical service providers who process data on our behalf under strict data processing agreements.
- Legal Authorities — When required by law, court order, or government regulation.
All third-party partners are contractually required to protect your data and may only use it for specified purposes.
Data Storage & Security
Your data is stored on secure servers located in Nigeria and protected by industry-standard security measures including:
- SSL/TLS encryption for all data in transit
- AES-256 encryption for sensitive data at rest
- Regular security audits and penetration testing
- Access controls limiting data access to authorised personnel only
- Multi-factor authentication for administrative access
We retain your personal data for as long as your account is active or as needed to provide services. Account data is deleted within 90 days of account closure, except where retention is required by law.
Your Rights
Under applicable Nigerian data protection law (NDPR), you have the right to:
- Access — Request a copy of the personal data we hold about you.
- Correction — Request correction of inaccurate or incomplete data.
- Deletion — Request deletion of your personal data, subject to legal retention requirements.
- Portability — Receive your data in a structured, machine-readable format.
- Objection — Object to the processing of your data for marketing purposes.
- Withdrawal of Consent — Withdraw consent where processing is based on consent.
To exercise any of these rights, contact us at privacy@selectroyalmaids.ng. We will respond within 30 days.
Cookies
We use cookies and similar tracking technologies to enhance your experience on our Platform. Types of cookies we use:
- Essential Cookies — Required for the Platform to function. Cannot be disabled.
- Analytics Cookies — Help us understand how users interact with the Platform (e.g. Google Analytics).
- Preference Cookies — Remember your settings and preferences.
- Marketing Cookies — Used to deliver relevant advertisements (only with your consent).
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality.
Children's Privacy
Our Platform is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has registered on our Platform, we will delete their account and associated data immediately.
If you believe a minor has provided us with personal data, please contact privacy@selectroyalmaids.ng immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify registered users of significant changes via email or a prominent notice on the Platform at least 14 days before the changes take effect.
The "Last updated" date at the top of this page indicates when the policy was last revised.