Humanitarian Treatment: The Client strictly agrees that the deployed domestic worker will not be subjected to physical, mental, or emotional abuse, torture, or harm of any kind. Any violation of this clause results in immediate forfeiture of all rights to refunds, replacements, or service assistance, and the Client will be permanently barred from the platform. The Agency reserves the right to report abuse to law enforcement authorities.
Background Checks & Verification Limit: While the Agency conducts preliminary background checks, National Identification Number (NIN) verification, and address verification of candidates, these checks do not substitute for localized profiling. The Agency strongly advises the Client to complete a local police station registration for the domestic worker upon resumption to verify the absence of past criminal records.
Criminal Liability Indemnity: In the event that a civil or criminal offense is committed by the worker at the place of assignment, the Client must immediately report the matter to the appropriate law enforcement agency. The Agency accepts no liability, financial responsibility, or legal accountability for crimes, losses, damages, or injuries caused by the worker.
Our Verification Process
Every domestic professional listed on SelectRoyal Maids undergoes a rigorous 7-point verification before their profile becomes visible to employers:
- NIN Verification — National Identification Number checked against official government records.
- Criminal Background Check — Conducted through accredited third-party agencies.
- Reference Checks — Minimum of two previous employer references verified by phone or in person.
- Address Verification — Current residential address confirmed with supporting documentation.
- Skills Assessment — Practical evaluation by our trained placement team.
- Photo ID Match — Face-to-face or video identity confirmation.
- Health Declaration — Self-declared health status reviewed by our team.
Verification badges on profiles indicate the checks completed. Always look for the blue "Verified" badge before proceeding.
Employer Safety Tips
We recommend the following practices for all employers hiring through our platform:
- Always conduct at least one interview — video or in-person — before making a hiring decision.
- Request and verify all original identification documents before employment begins.
- Introduce your new hire to trusted neighbours or family members on their first day.
- Secure valuables, important documents, and medications in a locked location.
- Establish clear written terms of employment including duties, hours, and pay.
- Never share banking details, PINs, or financial information with domestic staff.
- Use our platform messaging system for all initial communications — avoid sharing personal phone numbers prematurely.
- Trust your instincts. If something feels off during an interview, decline and request a new match.
Maid & Professional Safety
We are equally committed to the safety and dignity of every domestic professional on our platform:
- You have the right to decline any job offer or terminate a placement if you feel unsafe.
- Never travel to a job interview or trial without informing a trusted person of the address and expected return time.
- Use our in-platform messaging to communicate with prospective employers until you are comfortable sharing personal contact details.
- Report any employer who requests services not agreed upon in your profile.
- You are entitled to written terms of employment, including agreed duties, working hours, and compensation.
- Our support team is available to mediate any disputes between you and an employer.
SelectRoyal Maids will never ask you to pay a fee to apply for jobs or to maintain your listing on our platform.
Safe Meetings & Interviews
When conducting first meetings or in-person interviews:
- For first interviews, consider using a neutral public location such as a café or community centre rather than your home.
- Our platform supports video interviews — we encourage their use for initial screenings.
- If conducting an in-person home visit, have another adult present.
- Always confirm identity documents match the platform profile photo before admitting anyone to your home.
- Let someone you trust know the time and location of any in-person meeting.
Payments & Fraud Prevention
Protect yourself from financial fraud:
- Never make advance payments outside our official platform payment system.
- All placement fees should be processed through our verified payment channels only.
- Be suspicious of anyone claiming to be a SelectRoyal Maids representative requesting payment via bank transfer, crypto, or gift cards.
- Confirm any payment instructions you receive by calling our official support line.
- Keep receipts of all payments made through the platform.
SelectRoyal Maids will NEVER ask for payment through unofficial channels. If you receive such a request, report it immediately.
Reporting Concerns
If you experience or witness any of the following, please report it to us immediately:
- Fraudulent or misrepresented profiles
- Unsafe or abusive working conditions
- Requests for inappropriate services
- Harassment, discrimination, or threats
- Suspicious payment requests
- Identity fraud or document forgery
Reports can be submitted via:
- Email: safety@selectroyalmaids.ng
- Phone: +234 800 000 0001 (Safety Hotline, 24/7)
- In-platform: Use the "Report" button on any profile or conversation
Emergency Contacts
In the event of an emergency, contact the relevant authorities immediately:
- Nigerian Police Emergency:112 or 08032003913
- Lagos State Emergency:767 or 08028737710
- Abuja Emergency:08061534735
- NAPTIP (Human Trafficking):0800-CALL-NAPTIP (08007255-62847)
SelectRoyal Maids safety hotline: +234 800 000 0001 — available 24 hours, 7 days a week.